EurOrient Financial Group Implements Benchmark Public Communications Policy

œSince the establishment of EurOrient Financial Group (-œEurOrient-) more than 20 years ago, and in step with the changing needs of its developing countries, the scope, diversity, and complexity of its operations have grown significantly,- says the institution founder and Chairman of the Board of Directors, Mr. Ron Nechemia. Mr. Nechemia adds: -œToday, the EurOrient has much more to tell its stakeholders in support of its strategic agenda, objectives, programs, and operations, an effective information program should provide vital support to the EurOrient’s work. Such a program can also help change social attitudes with regard to such issues as population and women in development.- Over the past months, the Communications Policy of the EurOrient Financial Group has been subject to review. The review of the Communications Policy (-œthe Policy-) is part of Treasury Board Secretariat’s Policy Suite Renewal Initiative. The review called for changes in the Communications Policy of the EurOrient Financial Group and its related procedures. The goals of this initiative are designed to make EurOrient Financial Group and its agencies more accountable, to streamline and clarify policy requirements and to focus on the responsibilities of Deputy Heads.

In a statement prepared by the Treasury Board Secretariat of the EurOrient Financial Group declared, -œthe need for continued support for the EurOrient Financial Group has led to greater demands from various quarters and interest groups for more information about the EurOrient and for greater transparency and accountability with regard to its activities.- The Treasury Board Secretariat pointed out that, -œThe EurOrient responded positively and quickly to such demands.- The newly adopted Communications Policy of the EurOrient Financial Group aims to ensure that communications by EurOrient Financial Group and by its agencies are well co-ordinated, effectively managed and responsive to the diverse information needs of all stakeholders. Supporting this objective are 10 policy commitments, based on stakeholders and development banking service values. Through this principles-based policy, the EurOrient Financial Group has committed to: – Provide the stakeholders with timely, accurate, clear, objective and complete information about its policies, programs, services and initiatives. – Communicate in English, Chinese, Spanish, Arabic and French. – Ensure that institutions of the EurOrient Financial Group are visible, accessible and accountable to its stakeholders and to the public they serve. – Employ a variety of ways and means to communicate, and provide information in multiple formats to accommodate diverse needs. – Identify and address communication needs and issues routinely in the development, implementation and evaluation of policies, programs, services and initiatives. – Consult the stakeholders, listen to and take account of stakeholders’ interests and concerns when establishing priorities, developing policies, and planning programs and services. – Deliver prompt, courteous and responsive service that is sensitive to the needs and concerns of all stakeholders and respectful of individual rights. – Encourage development service managers and employees to communicate openly with all stakeholders about policies, programs, services and initiatives they are familiar with and for which they have responsibility. – Safeguard stakeholders’ trust and confidence in the integrity and impartiality of the development service of EurOrient Financial Group. – Ensure all institutions of the EurOrient Financial Group work collaboratively to achieve coherent and effective communications with the stakeholders. In the past decade, there has been a clear global trend toward greater openness and access to information and it is now widely accepted that information sharing is essential to participatory development. This trend toward transparency, coupled with the global communication revolution, has raised public expectations about the type, range, and delivery of information provided by institutions in the public, private, and nonprofit sectors. EurOrient Financial Group is adapting to this new era of greater openness to remain in step with its comparator institutions, the practices of many governments and the private sector in member countries, and public expectations. Treasury Board Secretariat of the EurOrient Financial Group added that -œClearly, the EurOrient has a number of new and important messages that should be communicated more widely and effectively under a well-defined, clearly focused information policy. As a global development financial institution, the EurOrient is committed to its stakeholders to systematically inform its constituencies about the expanding and changing character of its operations in both the public and private sectors.- Improving Awareness and Understanding of EurOrient Financial Group Like other development institutions, EurOrient Financial Group faces increasing pressures to respond to some of the most critical challenges of our time, including poverty, global insecurity, environmental sustainability, and economic uncertainty. The dynamism of the globalization and global economic integration is transforming the countries where EurOrient works, with global consequences. As a result, demands from governments, business, and civil society for EurOrient Financial Group to provide expert knowledge and insights into the development challenges are continually increasing. Through the adaptation of the Communication Policy, EurOrient Financial Group seeks to enhance the understanding of its members, civil society organizations, businesses, media, academic institutions, development partners, and the public at large of its role in poverty reduction. EurOrient Financial Group to Pay Tribute Government of Canada EurOrient Financial Group is constantly pursuing the best practices in the industry and benchmarking its operations against such best practices. In this spirit, a study of the communication policies and procedures of major multilateral and bilateral institutions were undertaken by EurOrient’s policy staff prior to the preparation and establishment of this Communications Policy of the EurOrient Financial Group. This was to find the best practices and adopt such best practices into EurOrient’s policies and procedures. It is therefore, no coincidence that users may find several of EurOrient policies and procedures to be similar to that of most multilateral institutions. EurOrient would like to credit the Treasury Board of Canada Secretariat of the Government of Canada upon whose policy EurOrient’s Communication Policy and Procedures are largely based. Effective Date The amended Communications Policy of the EurOrient Financial Group applies to EurOrient Financial Group and its agencies. The Policy will take effect on January 1, 2010.

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Ron Nechemia, EurOrient, Mr.Ron Nechemia, Ron Nechemia EurOrient, Ron Nechemia UN, EurOrient UN,

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